CompLitPro deals with a large number of customer queries daily. To manage these efficiently, the company uses Deskhero's ticket management system. Deskhero's AI capabilities analyze previous tickets and suggest replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also assists CompLitPro in enriching its knowledge base. The platform can generate articles from a variety of sources such as Word, PowerPoint, and PDF files. This feature allows CompLitPro to create a comprehensive knowledge base, reducing the number of repetitive queries and enhancing customer self-service.
CompLitPro uses Deskhero's website scraping feature to gather relevant information from various online resources. The AI uses this data to improve search results and provide more accurate and helpful responses to customer inquiries.
Deskhero's REST API enables CompLitPro to integrate the platform with other systems used by the company. This integration streamlines the customer support process and ensures a seamless experience for both the support team and the customers.
By leveraging Deskhero's advanced AI capabilities, CompLitPro has been able to improve its customer support services, provide a better experience for its customers, and streamline its operations.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI capabilities analyze previous tickets and suggest replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI help in enriching the knowledge base?
Deskhero can generate knowledge base articles from a variety of sources such as Word, PowerPoint, and PDF files. This feature allows companies to create a comprehensive knowledge base.
How does Deskhero's website scraping feature improve search results?
Deskhero's website scraping feature gathers relevant information from various online resources. The AI uses this data to improve search results and provide more accurate and helpful responses to customer inquiries.
* This article provides an example of how a fictive company in the Computer and information literacy training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
