QuantumCore receives a high volume of customer queries daily. To manage these efficiently, they use Deskhero's ticket management system. The system leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
Deskhero's AI capabilities also enhance QuantumCore's search results. When customers search for information, the AI-powered comprehensive search bar delivers accurate and relevant results, reducing the time spent searching for information.
The AI-powered Knowledge Base feature is another tool QuantumCore utilizes. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This feature keeps the knowledge base updated with the latest information, ensuring customers always have access to the most current data.
QuantumCore also uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This helps the company provide timely and personalized support to its customers.
Overall, Deskhero's advanced AI capabilities have significantly improved QuantumCore's customer support services by automating responses, enhancing search results, and keeping the knowledge base updated.
How does Deskhero's AI capabilities improve QuantumCore's customer support?
Deskhero's AI capabilities automate responses, enhance search results, and keep the knowledge base updated, improving the overall efficiency of QuantumCore's customer support.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to deliver accurate and relevant search results based on the user's query.
How does Deskhero keep the knowledge base updated?
Deskhero's AI-powered Knowledge Base feature generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Computer hardware design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
