SiliconSphere uses Deskhero's ticket management system to handle their large volume of customer queries. The system's AI capabilities analyze previous tickets using OpenAI Embeddings to generate suggested replies, reducing response times.
Deskhero's AI-powered comprehensive search bar is another tool SiliconSphere uses to enhance customer support. The search bar delivers accurate and relevant results, reducing the time customers spend searching for information.
SiliconSphere also uses Deskhero's AI-powered Knowledge Base feature to generate articles from Word, PowerPoint, PDF files, and the company's website. This keeps the knowledge base updated with the latest information, ensuring customers always have access to current data.
Using Deskhero's custom fields and user groups features, SiliconSphere can categorize and prioritize tickets effectively. This has improved the company's ability to provide personalized support to its customers.
Overall, Deskhero's advanced AI capabilities have significantly improved SiliconSphere's customer support services by automating responses, enhancing search results, and keeping the knowledge base updated.
How does Deskhero's AI capabilities improve SiliconSphere's customer support?
Deskhero's AI capabilities automate responses, enhance search results, and keep the knowledge base updated, improving the overall efficiency of SiliconSphere's customer support.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to deliver accurate and relevant search results based on the user's query.
How does Deskhero keep the knowledge base updated?
Deskhero's AI-powered Knowledge Base feature generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Computer hardware design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
