CodeCrafters Inc. receives hundreds of customer queries daily about their software products. Managing these queries manually was time-consuming and inefficient. With Deskhero, they can now leverage AI to automate ticket management and improve response times.
The AI capabilities of Deskhero use OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis helps in generating suggested replies for customer queries, reducing the workload on the customer support team.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This feature has significantly improved the team's productivity and reduced the time taken to resolve customer issues.
Additionally, the AI-powered knowledge base of Deskhero helps CodeCrafters to generate articles from various file formats. This feature has made it easier for the company to share information with customers and reduce the number of repetitive queries.
Overall, Deskhero's AI capabilities have transformed the way CodeCrafters manages its customer support, making it more efficient and effective.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis helps in generating suggested replies for customer queries, reducing the workload on the customer support team.
How does Deskhero's AI enhance search results?
Deskhero's AI improves search results by analyzing the data from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier for the support team to find relevant information quickly.
How does Deskhero's AI-powered knowledge base work?
Deskhero's AI-powered knowledge base generates articles from various file formats like Word, PowerPoint, and PDF. This makes it easier for the company to share information with customers and reduce the number of repetitive queries.
* This article provides an example of how a fictive company in the Computer Programmers and Software Developers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
