TechRent Solutions receives hundreds of customer queries daily regarding their rental services, technical issues, and billing inquiries. They use Deskhero's ticket management system to handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time significantly.
TechRent also leverages Deskhero's AI to enhance search results. When customers search for solutions on their website, the AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide the most relevant results. This feature has reduced the number of tickets created as customers can find solutions faster.
Deskhero's website scraping feature is used by TechRent to keep their knowledge base updated. The AI scrapes data from relevant websites and generates new knowledge base articles, saving the team valuable time and resources.
The custom email domains feature allows TechRent to maintain a professional image in their communications. Combined with user groups, it ensures that the right team handles the right issue, improving overall customer satisfaction.
Finally, TechRent uses the REST API to integrate Deskhero with their existing systems. This seamless integration allows them to leverage the full potential of Deskhero without disrupting their current operations.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent by support staff on crafting responses.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets and knowledge base articles to provide the most relevant results when customers search for solutions on the website.
How does TechRent use Deskhero's website scraping feature?
TechRent uses Deskhero's website scraping feature to scrape data from relevant websites and generate new knowledge base articles. This keeps their knowledge base updated and saves time and resources.
* This article provides an example of how a fictive company in the Computer Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
