TechFix Solutions receives numerous customer queries daily, ranging from simple troubleshooting to complex hardware issues. The company uses Deskhero's ticket management feature to organize these requests, but the volume of tickets was overwhelming their support team.
With Deskhero's advanced AI capabilities, TechFix Solutions was able to leverage OpenAI Embeddings to analyze previous tickets and knowledge base articles. This allowed the AI to understand common issues and generate suggested replies, significantly reducing the time spent by support staff on each ticket.
The AI also enhanced the search results within the platform. By using the comprehensive search bar, the support team could find relevant content from the knowledge base, uploaded files, and even scraped website data. This made it easier to provide accurate and timely responses to customers.
Moreover, the AI capabilities were integrated with the REST API, allowing TechFix Solutions to automate parts of their support process. This resulted in a more efficient workflow and improved customer satisfaction rates.
Overall, Deskhero's AI capabilities have transformed TechFix Solutions' customer support process, making it more efficient and effective.
How does Deskhero's AI help in handling large volumes of tickets?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It generates suggested replies based on this analysis, reducing the time spent by support staff on each ticket.
How does the AI enhance search results within Deskhero?
The AI uses OpenAI Embeddings to analyze all available data, including knowledge base articles, uploaded files, and scraped website data. This allows it to provide more relevant search results.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's AI capabilities can be integrated with other systems via the REST API. This allows for automation of certain processes, further improving efficiency.
* This article provides an example of how a fictive company in the Computer Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
