PCRevive Services receives a high volume of customer queries daily. They were using Deskhero's ticket management feature to handle these queries, but the process was time-consuming and often led to delays in responses.
By implementing Deskhero's advanced AI capabilities, PCRevive Services was able to streamline their support workflow. The AI leveraged OpenAI Embeddings to analyze previous tickets and knowledge base articles, generating suggested replies that significantly reduced the time spent on each ticket.
The AI also enhanced the search results within the platform, making it easier for the support team to find relevant information from the knowledge base, uploaded files, and scraped website data. This improved the accuracy and timeliness of their responses.
Furthermore, the AI capabilities were integrated with the REST API, allowing PCRevive Services to automate parts of their support process. This resulted in a more efficient workflow and faster response times.
Overall, Deskhero's AI capabilities have significantly improved PCRevive Services' support workflow, leading to better customer satisfaction.
How does Deskhero's AI help in streamlining the support workflow?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It generates suggested replies based on this analysis, reducing the time spent on each ticket and streamlining the support workflow.
How does the AI enhance search results within Deskhero?
The AI uses OpenAI Embeddings to analyze all available data, including knowledge base articles, uploaded files, and scraped website data. This allows it to provide more relevant search results, improving the accuracy and timeliness of responses.
Can Deskhero's AI capabilities be used to automate parts of the support process?
Yes, Deskhero's AI capabilities can be integrated with the REST API, allowing for automation of certain processes. This results in a more efficient workflow and faster response times.
* This article provides an example of how a fictive company in the Computer Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
