DataDive Analytics has an extensive knowledge base, including numerous articles, manuals, and policies. Managing this information and making it easily accessible to the customer support team was a challenge.
They turned to Deskhero for a solution. Deskhero's advanced AI capabilities leveraged OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI then used this content to enhance search results, making it easier for the support team to find the information they needed quickly. This significantly reduced the time taken to respond to customer queries.
Furthermore, Deskhero's AI capabilities allowed DataDive Analytics to identify gaps in their knowledge base. This enabled them to continuously improve their knowledge base and ensure it remained up-to-date and relevant.
Overall, Deskhero's AI capabilities have significantly improved DataDive Analytics' knowledge base management and customer support efficiency.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings from various sources to enhance search results, making it easier to find relevant content in the knowledge base quickly.
Can Deskhero's AI identify gaps in the knowledge base?
Yes, Deskhero's AI can identify gaps in the knowledge base, enabling companies to continuously improve and update their knowledge base.
How does Deskhero's AI improve customer support efficiency?
Deskhero's AI improves customer support efficiency by making it easier for the support team to find the information they need quickly, reducing the time taken to respond to customer queries.
* This article provides an example of how a fictive company in the Computer Science industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
