CodeCrafters Inc. has a vast customer base that often requires technical assistance. With the help of Deskhero's ticket management system, they were able to efficiently organize and prioritize customer queries. The kanban board feature allowed them to visualize the workflow and track the progress of each ticket.
The advanced AI capabilities of Deskhero significantly improved their response times. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero was able to suggest relevant replies. This reduced the time spent by support agents on researching solutions and drafting responses.
Deskhero's AI also enhanced the search results in their knowledge base. When customers used the comprehensive search bar, the AI used the embeddings to find the most relevant content, leading to more accurate and helpful results. This empowered customers to find answers on their own, reducing the load on the support team.
CodeCrafters Inc. also benefited from Deskhero's REST API. They integrated it with their existing systems, allowing seamless data exchange and ensuring that their support team always had up-to-date information.
Overall, Deskhero's AI capabilities have transformed CodeCrafters Inc.'s customer support process, making it more efficient and effective.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is made in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant content, leading to more accurate and helpful results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate it with existing systems, allowing seamless data exchange.
* This article provides an example of how a fictive company in the Computer System Design and Programming Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
