CompDesign Services receives a high volume of support requests daily. Managing these requests was a challenge until they started using Deskhero. With Deskhero's user groups and ticket management system, they can now effectively handle the influx of support requests.
Deskhero's AI capabilities have greatly improved the efficiency of CompDesign Services' support team. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This has reduced the time spent by the support team in searching for information to resolve tickets.
The AI also generates suggested replies using OpenAI's ChatGPT. This has not only improved the response time but also ensured that the replies are consistent and accurate. The AI also enhances search results, making it easier for the support team to find relevant information.
CompDesign Services has also benefited from Deskhero's custom fields and structured data lists. These features have helped them to better organize their data. The custom email domains have added a professional touch to their communication.
With Deskhero's REST API, CompDesign Services has integrated Deskhero with their existing systems, providing a seamless experience for their support team.
How has Deskhero's AI improved the efficiency of CompDesign Services' support team?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This reduces the time spent by the support team in searching for information. The AI also generates suggested replies, improving response time and ensuring consistency and accuracy of replies.
How does CompDesign Services use the custom fields and structured data lists provided by Deskhero?
CompDesign Services uses the custom fields and structured data lists to better organize their data. This makes it easier for them to manage and track tickets.
How has the REST API of Deskhero benefited CompDesign Services?
With the REST API, CompDesign Services has integrated Deskhero with their existing systems. This provides a seamless experience for their support team.
* This article provides an example of how a fictive company in the Computer systems design and related services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
