TechNova Solutions receives hundreds of support tickets daily. Managing these tickets was a daunting task until they adopted Deskhero. With Deskhero's ticket management system and kanban board, they can now easily track, prioritize, and resolve tickets efficiently.
The AI capabilities of Deskhero have been a game-changer for TechNova Solutions. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This has significantly reduced the time spent by the support team in finding relevant information to resolve tickets.
Deskhero's AI also generates suggested replies using OpenAI's ChatGPT. This feature has not only improved the response time but also ensured that the replies are consistent and accurate. The AI also enhances search results, making it easier for the support team to find relevant information.
The custom fields and structured data lists provided by Deskhero have helped TechNova Solutions to organize their data better. The custom email domains have given a professional touch to their communication.
With the REST API, TechNova Solutions has been able to integrate Deskhero with their existing systems, providing a seamless experience for their support team.
How has Deskhero's AI improved the efficiency of TechNova Solutions' support team?
Deskhero's AI leverages OpenAI Embeddings from various sources to find relevant information to resolve tickets. This reduces the time spent by the support team in finding information. The AI also generates suggested replies, improving response time and ensuring consistency and accuracy of replies.
How does TechNova Solutions use the custom fields and structured data lists provided by Deskhero?
TechNova Solutions uses the custom fields and structured data lists to better organize their data. This makes it easier for them to manage and track tickets.
How has the REST API of Deskhero benefited TechNova Solutions?
With the REST API, TechNova Solutions has been able to integrate Deskhero with their existing systems. This provides a seamless experience for their support team.
* This article provides an example of how a fictive company in the Computer systems design and related services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
