TechNova Solutions, with a vast customer base, was struggling to manage the increasing volume of support tickets. The company decided to implement Deskhero to automate their ticket management process and enhance customer service efficiency.
Deskhero's AI capabilities were used to analyze previous tickets and knowledge base articles. This helped in generating suggested replies for new tickets, significantly reducing the response time and improving the quality of responses.
Deskhero's AI also enhanced the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This made it easier for the support team to find relevant information quickly and provide accurate solutions to customers.
The knowledge base articles generated from word, powerpoint, pdf files, and scraped website data proved to be a valuable resource for both the support team and customers. It reduced the number of recurring queries and empowered customers to find solutions independently.
Overall, TechNova Solutions experienced a significant improvement in their customer support operations. They were able to handle more tickets efficiently, improve customer satisfaction, and reduce operational costs.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies for new tickets. This helps in reducing the response time and improving the quality of responses.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to enhance search results. This makes it easier to find relevant information quickly.
How does Deskhero's knowledge base benefit the support team and customers?
The knowledge base articles generated from various sources serve as a valuable resource for the support team to find solutions. It also empowers customers to find solutions independently, reducing the number of recurring queries.
* This article provides an example of how a fictive company in the Computer Technology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
