CyberEdge Computing was facing challenges in managing their extensive knowledge base and providing timely support to their customers. They decided to implement Deskhero to address these issues.
Deskhero's AI capabilities were used to organize and manage the company's vast knowledge base. It generated articles from word, powerpoint, pdf files, and even scraped website data, creating a comprehensive repository of information.
The AI also leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This allowed the support team to quickly find relevant information and provide accurate solutions to customer queries.
Deskhero's AI also suggested replies based on the analyzed data, which helped in reducing the response time and improving the quality of responses. This led to an increase in customer satisfaction and a decrease in the number of unresolved tickets.
By implementing Deskhero, CyberEdge Computing was able to significantly improve their knowledge management process and enhance their customer support operations.
How does Deskhero's AI improve knowledge management?
Deskhero's AI organizes and manages the knowledge base by generating articles from various sources. It also enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
How does Deskhero's AI enhance customer support?
Deskhero's AI suggests replies based on the analyzed data, which helps in reducing the response time and improving the quality of responses. This leads to an increase in customer satisfaction.
What are the benefits of implementing Deskhero?
Implementing Deskhero can help in improving knowledge management, enhancing customer support, reducing response time, and increasing customer satisfaction.
* This article provides an example of how a fictive company in the Computer Technology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
