QuantumSoft was dealing with a high volume of support tickets and was finding it challenging to provide timely and accurate responses. They decided to implement Deskhero to automate their ticket management process and enhance their customer support operations.
Deskhero's AI capabilities were used to analyze previous tickets and knowledge base articles. This helped in generating suggested replies for new tickets, thereby reducing the response time and improving the quality of responses.
The AI also enhanced the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This made it easier for the support team to find relevant information quickly and provide accurate solutions to customers.
Deskhero's knowledge base articles generated from various sources proved to be a valuable resource for both the support team and customers. It reduced the number of recurring queries and empowered customers to find solutions independently.
By implementing Deskhero, QuantumSoft was able to streamline their customer support operations, handle more tickets efficiently, improve customer satisfaction, and reduce operational costs.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies for new tickets. This helps in reducing the response time and improving the quality of responses.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to enhance search results. This makes it easier to find relevant information quickly.
What are the benefits of implementing Deskhero?
Implementing Deskhero can help in streamlining customer support operations, handling more tickets efficiently, improving customer satisfaction, and reducing operational costs.
* This article provides an example of how a fictive company in the Computer Technology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
