Concrete Crushers Inc., a prominent player in the concrete breaking and removing industry, was struggling with managing their customer service. The manual process was inefficient and led to long response times, causing customer dissatisfaction.
By implementing Deskhero, Concrete Crushers Inc. was able to automate their customer service. The platform's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing response times.
Deskhero's comprehensive search bar also improved the efficiency of Concrete Crushers Inc.'s customer service team. The AI-enhanced search results enabled the team to quickly find and provide accurate information to customers, improving the quality of their service.
Additionally, Deskhero's website scraping feature allowed Concrete Crushers Inc. to keep their knowledge base current with the latest industry trends and regulations. This ensured that the AI system always had the most relevant and accurate information to draw from when generating responses.
In summary, Deskhero's advanced AI capabilities have revolutionized Concrete Crushers Inc.'s customer service, leading to improved response times and customer satisfaction.
How has Deskhero improved Concrete Crushers Inc.'s response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing response times.
How does Deskhero help Concrete Crushers Inc. provide accurate information to customers?
Deskhero's comprehensive search bar and AI-enhanced search results enable Concrete Crushers Inc.'s customer service team to quickly find and provide accurate information to customers.
How does Deskhero keep Concrete Crushers Inc.'s knowledge base current?
Deskhero's website scraping feature allows Concrete Crushers Inc. to keep their knowledge base current with the latest industry trends and regulations.
* This article provides an example of how a fictive company in the Concrete Breaking & Removing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
