Drill Masters Ltd., a reputable concrete sawing and drilling company, faced the challenge of managing an increasing volume of customer queries and support tickets. To tackle this issue, they turned to Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's structured data lists, ticket management, custom fields and email domains, user groups, and kanban board features provided Drill Masters Ltd. with the tools needed to organize their customer support processes effectively.
However, the standout feature for Drill Masters Ltd. was Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI was able to generate suggested replies and enhance search results. This greatly improved response times and the quality of customer interactions.
Furthermore, the AI-enhanced search made it easier for the support team to find necessary information quickly. This not only improved their efficiency but also their ability to provide accurate and helpful responses to customers.
Overall, Deskhero's AI capabilities have revolutionized Drill Masters Ltd.'s customer support, leading to higher customer satisfaction and more efficient operations.
How has Deskhero's AI capabilities improved Drill Masters Ltd.'s customer support?
Deskhero's AI capabilities have greatly improved response times by generating suggested replies and enhancing search results. This has improved the quality of customer interactions and the efficiency of the support team.
What other features of Deskhero does Drill Masters Ltd. use?
Drill Masters Ltd. also uses Deskhero's structured data lists, ticket management, custom fields and email domains, user groups, and kanban board features.
Has Deskhero improved Drill Masters Ltd.'s operations?
Yes, by streamlining their customer support and helpdesk services, Deskhero has improved Drill Masters Ltd.'s operations and led to higher customer satisfaction.
* This article provides an example of how a fictive company in the Concrete Sawing and Drilling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
