SweetDrops, a popular condensed milk brand, was facing challenges in managing their customer support tickets. They needed a solution that could help them categorize, prioritize, and manage tickets effectively.
With Deskhero, SweetDrops was able to implement a comprehensive ticket management system. The platform's AI capabilities allowed them to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The kanban board feature provided a visual overview of all the tickets, making it easier for the team to track the progress and status of each ticket. This led to improved efficiency and faster resolution of issues.
The custom fields feature allowed SweetDrops to categorize and prioritize tickets based on their urgency and type. This helped in efficient allocation of resources and faster resolution of issues.
Moreover, the REST API provided seamless integration with SweetDrops's existing systems, making the transition smooth and hassle-free.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the kanban board feature help in ticket management?
The kanban board provides a visual overview of all the tickets, making it easier to track the progress and status of each ticket. This leads to improved efficiency and faster resolution of issues.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Condensed Milk industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
