Confero deals with a large volume of customer inquiries daily, from questions about conference schedules to requests for specific information. Deskhero's ticket management system allows Confero to effectively handle these inquiries. The AI capabilities of Deskhero suggest replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customers.
Deskhero's AI capabilities have enabled Confero to automate a significant portion of its customer support processes. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies and manuals to generate suggested replies. This not only saves time for the support team but also ensures that customers receive consistent and accurate responses.
The AI also enhances the search functionality of Deskhero. When a customer searches for information, the AI uses the embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This means that customers can find the information they need quickly and easily, without having to wait for a response from the support team.
Additionally, Confero uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate team members. This helps to manage the workload and ensures that each inquiry is handled by the right person.
In conclusion, Deskhero's advanced AI capabilities have helped Confero to streamline its customer support processes, improve response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that customers receive consistent and accurate responses.
How does Deskhero's AI improve search results?
When a customer searches for information, Deskhero's AI uses the embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This allows customers to find the information they need quickly and easily.
How does Confero use Deskhero's custom fields and user groups features?
Confero uses these features to categorize tickets and assign them to the appropriate team members. This helps to manage the workload and ensures that each inquiry is handled by the right person.
* This article provides an example of how a fictive company in the Conference and Event Planning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
