Eventify receives hundreds of customer inquiries daily, ranging from general event information to specific queries about event schedules. Using Deskhero's ticket management feature, Eventify can efficiently sort, track, and respond to these inquiries. The AI capabilities of Deskhero allow the platform to suggest replies based on previous tickets and knowledge base articles, significantly reducing response time.
With Deskhero's advanced AI capabilities, Eventify has been able to automate many of its customer support processes. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This not only saves time for the support team but also ensures consistent and accurate responses to customer inquiries.
Deskhero's AI also enhances the search functionality of the platform. When a customer searches for information, the AI uses the embeddings to find relevant content from the knowledge base, previous tickets, and even scraped website data. This ensures that customers can easily find the information they need without having to wait for a response from the support team.
Furthermore, Eventify uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate team members. This helps in managing the workload and ensures that each inquiry is handled by the right person.
Overall, Deskhero's advanced AI capabilities have enabled Eventify to provide efficient and effective customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures consistency and accuracy in responses.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI uses the embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that customers can easily find the information they need.
How does Eventify use Deskhero's custom fields and user groups features?
Eventify uses these features to categorize tickets and assign them to the appropriate team members. This helps in managing the workload and ensures that each inquiry is handled by the right person.
* This article provides an example of how a fictive company in the Conference and Event Planning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
