ConferoCentric's customer support team handles a wide range of queries from clients planning conferences to attendees seeking information. To manage these effectively, ConferoCentric implemented Deskhero's robust ticket management system. This system has helped them keep track of all inquiries and ensure timely responses.
Deskhero's AI capabilities have been a game-changer for ConferoCentric. The AI uses OpenAI embeddings to generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time taken to respond to queries and has improved the accuracy of responses.
The AI also enhances search results, making it easier for the support team to find relevant information. This has resulted in faster resolution of queries and improved customer satisfaction.
ConferoCentric also uses Deskhero's custom fields and user groups to organize inquiries and assign them to the right teams. This has streamlined their workflow and increased the efficiency of their customer support services.
In conclusion, Deskhero's advanced AI capabilities have enabled ConferoCentric to provide superior customer service, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in providing fast and accurate responses to customer queries.
How does Deskhero help in organizing inquiries?
Deskhero provides features like custom fields and user groups that allow you to categorize inquiries and assign them to the appropriate teams. This helps in streamlining the workflow and increasing the efficiency of your customer support services.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results, making it easier for the support team to find relevant information quickly. This results in faster resolution of queries.
* This article provides an example of how a fictive company in the Operating of Conference and Exhibition Centres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
