Summit Sphere deals with a multitude of customer inquiries daily. To manage this, they use Deskhero's AI-powered ticket management system. The AI categorizes tickets based on content, urgency, and custom fields, ensuring that critical issues are addressed promptly.
The AI also enhances the center's knowledge base by generating articles from previous tickets, uploaded files, and scraped website data. This gives customers a self-service option, reducing the number of tickets raised.
Deskhero's AI suggests replies to customer queries by analyzing relevant content from the knowledge base, previous tickets, and uploaded files. This feature ensures rapid, consistent, and accurate responses, improving customer satisfaction.
Summit Sphere uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to extend the benefits of the AI capabilities across their operations.
By leveraging Deskhero's advanced AI capabilities, Summit Sphere has significantly improved its customer support efficiency, reduced response times, and enhanced customer experience.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI embeddings to understand the content of the tickets. It then categorizes them based on content, urgency, and other custom fields defined by the company.
How does the AI generate knowledge base articles?
The AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to generate comprehensive knowledge base articles.
How does the AI suggest replies to customer queries?
The AI uses relevant content found in the knowledge base, previous tickets, and uploaded files to suggest replies to customer queries.
* This article provides an example of how a fictive company in the Conference Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
