Conference Central manages numerous events simultaneously, resulting in a high volume of customer queries. To handle this, they use Deskhero's AI-powered ticket management system. The AI categorizes tickets based on content, urgency, and custom fields, ensuring timely resolution of critical issues.
The AI also enhances the center's knowledge base by generating articles from previous tickets, uploaded files, and scraped website data. This provides customers with a self-service option, reducing the load on the helpdesk team.
Deskhero's AI suggests replies to customer queries by analyzing relevant content from the knowledge base, previous tickets, and uploaded files. This feature ensures quick, consistent, and accurate responses, improving customer satisfaction.
Conference Central uses Deskhero's REST API to integrate the platform with their existing systems. This enables them to extend the benefits of the AI capabilities across their operations.
By leveraging Deskhero's advanced AI capabilities, Conference Central has significantly improved its helpdesk efficiency, reduced response times, and enhanced customer experience.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to generate comprehensive knowledge base articles.
How does the AI suggest replies to customer queries?
The AI uses relevant content found in the knowledge base, previous tickets, and uploaded files to suggest replies to customer queries.
How does Conference Central integrate Deskhero with their existing systems?
Conference Central uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the AI capabilities across their operations.
* This article provides an example of how a fictive company in the Conference Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
