Skyline Conferences & Accommodations, a premier conference center and lodging service provider, was looking for a solution to improve their customer service and streamline operations. They chose Deskhero for its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature has significantly improved Skyline's response times and the quality of their customer service.
Skyline also utilized Deskhero's knowledge base feature to create a comprehensive repository of information. The AI's ability to generate articles from word, powerpoint, pdf files made it easy for Skyline to populate their knowledge base and make information readily available for their team.
Deskhero's custom fields and structured data lists allowed Skyline to effectively categorize and prioritize customer inquiries. The kanban board feature provided a visual overview of ongoing tasks, improving project management and team collaboration.
Overall, Deskhero's advanced AI capabilities have greatly improved Skyline's customer service and operational efficiency.
How does Deskhero's AI improve customer service?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies to customer inquiries. This improves response times and the quality of customer service.
How does Deskhero help in managing operations?
Deskhero's custom fields and structured data lists allow for effective categorization and prioritization of tasks. The kanban board provides a visual overview of ongoing tasks, improving project management and team collaboration.
Can Deskhero create knowledge base articles from uploaded files?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, making it easier to create a comprehensive repository of information.
* This article provides an example of how a fictive company in the Conference centre lodging activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
