Retro Revival receives a multitude of customer inquiries daily about product availability, pricing, and consignment procedures. To manage these inquiries efficiently, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
Deskhero's AI capabilities have significantly improved Retro Revival's response times. The AI quickly identifies the most relevant information from the company's extensive database, enabling the customer support team to provide accurate responses promptly.
The AI also enhances the search results on Retro Revival's helpdesk. Customers can easily find the information they need without having to wait for a response from the support team. This not only improves customer satisfaction but also reduces the workload on the support team.
Retro Revival also uses Deskhero's AI to streamline their consignment procedures. The AI identifies relevant information from the company's policies and manuals to assist customers who wish to consign items. This has simplified the consignment process and made it more accessible for customers.
In summary, Deskhero's advanced AI capabilities have revolutionized Retro Revival's customer service. The company now provides faster, more accurate responses to customer inquiries, leading to higher customer satisfaction and increased business.
How has Deskhero's AI improved response times at Retro Revival?
Deskhero's AI quickly identifies the most relevant information from Retro Revival's database, enabling the customer support team to provide accurate responses promptly. This has significantly improved the company's response times.
How does Deskhero's AI enhance the search results on Retro Revival's helpdesk?
Deskhero's AI uses OpenAI embeddings to find the most relevant information based on a customer's search query. This allows customers to easily find the information they need without having to wait for a response from the support team.
How does Deskhero's AI assist with the consignment process at Retro Revival?
Deskhero's AI identifies relevant information from Retro Revival's policies and manuals to assist customers who wish to consign items. This simplifies the consignment process and makes it more accessible for customers.
* This article provides an example of how a fictive company in the Consignment Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
