UrbanEdge Developers often deal with complex customer queries related to their development projects. To handle these efficiently, they use Deskhero, which uses advanced AI capabilities to suggest relevant replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI-powered ticket management system of Deskhero has made the process of handling customer queries more streamlined for UrbanEdge Developers. The system categorizes and assigns incoming tickets to the appropriate user groups, reducing the response time and enhancing customer satisfaction.
Deskhero's AI also improves the search functionality on the platform. It analyzes customer queries and provides the most relevant results from the knowledge base, previous tickets, and other resources. This self-service feature has reduced the load on customer support and improved the customer experience.
Moreover, the REST API of Deskhero allows UrbanEdge Developers to integrate the platform with their existing systems. This integration ensures data consistency and eliminates the need for manual data entry, making the process more efficient.
In conclusion, Deskhero's AI capabilities have enabled UrbanEdge Developers to provide a superior customer experience by making their customer support more efficient and personalized.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI suggests relevant replies to customer queries based on analysis of previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes handling customer queries more efficient.
How does Deskhero's AI improve the search functionality?
Deskhero's AI analyzes customer queries and provides the most relevant results from the knowledge base, previous tickets, and other resources. This enhances the search functionality and improves the customer experience.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures data consistency and eliminates the need for manual data entry.
* This article provides an example of how a fictive company in the Construction and Development Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
