Skyline Constructions receives a multitude of customer queries every day regarding their construction projects. To manage these efficiently, they implemented Deskhero. The platform's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies.
Deskhero's AI-powered ticket management system has automated the process of handling customer queries for Skyline Constructions. The system categorizes incoming tickets based on their content and assigns them to the appropriate user groups. This has reduced the response time and improved customer satisfaction.
The AI capabilities of Deskhero also enhance the search results on the platform. When a customer searches for information, the AI analyzes the query and provides the most relevant results from the knowledge base, previous tickets, and other resources. This has made it easier for customers to find the information they need without having to contact customer support.
Additionally, Deskhero's REST API allows Skyline Constructions to integrate the platform with their existing systems. This integration has improved data consistency and reduced the need for manual data entry.
Overall, Deskhero's AI capabilities have optimized Skyline Constructions' helpdesk services, making them more efficient and customer-centric.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes the content of incoming tickets and categorizes them based on their content. It then assigns the tickets to the appropriate user groups, thereby automating the ticket management process.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI analyzes the query and provides the most relevant results from the knowledge base, previous tickets, and other resources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This improves data consistency and reduces the need for manual data entry.
* This article provides an example of how a fictive company in the Construction and Development Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
