BuildRite Construction receives numerous customer queries daily about their construction projects, policies, and procedures. Managing these queries was a daunting task until they implemented Deskhero. The platform's advanced AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies.
With Deskhero, BuildRite Construction has been able to automate their ticket management process. The AI-powered system categorizes incoming tickets based on their content and assigns them to the appropriate user groups. This has significantly reduced the time taken to respond to customer queries and improved the overall customer experience.
Deskhero's AI capabilities also enhance the search results on the platform. When a customer searches for information, the AI analyzes the query and provides the most relevant results from the knowledge base, previous tickets, and other resources. This has made it easier for customers to find the information they need without having to contact customer support.
Furthermore, Deskhero's REST API allows BuildRite Construction to integrate the platform with their existing systems. This seamless integration has improved data consistency and reduced the need for manual data entry.
Overall, Deskhero's AI capabilities have transformed BuildRite Construction's customer support, making it more efficient and customer-friendly.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes the content of incoming tickets and categorizes them based on their content. It then assigns the tickets to the appropriate user groups, thereby automating the ticket management process.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI analyzes the query and provides the most relevant results from the knowledge base, previous tickets, and other resources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This improves data consistency and reduces the need for manual data entry.
* This article provides an example of how a fictive company in the Construction and Development Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
