BuildEquip Rentals deals with a high volume of customer inquiries about equipment rental terms, pricing, and technical details. Using Deskhero's AI capabilities, the company can quickly generate suggested replies, reducing the workload on customer service agents and improving response times.
The AI also enhances search results, making it easier for support agents to find relevant information. This is especially beneficial when dealing with technical queries that require in-depth knowledge of the equipment. The AI searches through uploaded files such as policies, manuals, presentations, and scraped website data to provide accurate and pertinent information.
Deskhero's AI also assists in ticket management. It categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed immediately. This has resulted in increased customer satisfaction and a reduction in the backlog of unresolved tickets.
Moreover, the AI capabilities have been crucial in enriching the company's knowledge base. It generates articles from word, powerpoint, pdf files, and scrapes data from the company's website. This has led to a comprehensive and continuously updated knowledge base that is a valuable resource for both the support agents and customers.
With Deskhero, BuildEquip Rentals has revolutionized its customer support, making it more efficient and effective. The advanced AI capabilities have not only improved operational efficiency but also provided strategic insights that have contributed to business growth.
How has Deskhero improved response times at BuildEquip Rentals?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, reducing the workload on customer service agents and improving response times.
How does Deskhero's AI manage tickets?
The AI categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed immediately.
How does Deskhero's AI contribute to the knowledge base?
The AI generates articles from word, powerpoint, pdf files, and scrapes data from the company's website, leading to a comprehensive and continuously updated knowledge base.
* This article provides an example of how a fictive company in the Construction Equipment Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
