TrackMaster Construction receives numerous inquiries and requests from clients daily. They use Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities also enhance TrackMaster's project management. The kanban board feature allows for efficient tracking of ongoing projects, with custom fields for specific project details. The AI uses embeddings from previous projects to suggest task assignments and project timelines, improving project efficiency.
The comprehensive search bar powered by AI makes it easy for employees to find relevant information quickly. Whether they're looking for a specific ticket, a knowledge base article, or a file, the AI-enhanced search provides accurate results in seconds.
TrackMaster also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time updates across all platforms, ensuring everyone stays informed.
Overall, Deskhero's advanced AI capabilities have transformed TrackMaster's customer support and project management, making them more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer inquiries. This significantly reduces the time it takes to respond to customers.
How does Deskhero enhance project management?
Deskhero's kanban board feature allows for efficient tracking of projects. The AI uses embeddings from previous projects to suggest task assignments and project timelines, improving project efficiency.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows for seamless integration with your existing systems. This ensures real-time updates across all platforms.
* This article provides an example of how a fictive company in the Construction and Maintenance of Motor Racing Tracks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
