Speedway Solutions uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This automated process saves time and ensures that all important information is easily accessible to both employees and customers.
The AI also enhances Speedway's customer support. It uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer inquiries. This not only improves response times but also ensures consistent and accurate information.
Speedway also benefits from Deskhero's website scraping feature. The AI uses this scraped data to enhance search results and reply suggestions, providing even more relevant and accurate information.
Through Deskhero's REST API, Speedway has integrated the platform with their existing systems. This allows for real-time updates and ensures that everyone has access to the latest information.
By leveraging Deskhero's advanced AI capabilities, Speedway Solutions has significantly improved their knowledge base and customer support, leading to increased customer satisfaction and efficiency.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This automated process ensures that all important information is easily accessible.
How does Deskhero improve customer support?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer inquiries. This improves response times and ensures consistent and accurate information.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to use scraped data to enhance search results and reply suggestions, providing even more relevant and accurate information.
* This article provides an example of how a fictive company in the Construction and Maintenance of Motor Racing Tracks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
