Racetrack Innovations receives a high volume of inquiries and requests from clients and partners. They use Deskhero's AI capabilities to manage these tickets effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, greatly reducing response times and improving customer satisfaction.
The AI also enhances Racetrack's search capabilities. The comprehensive search bar powered by AI makes it easy for employees to find relevant information quickly. Whether they're looking for a specific ticket, a knowledge base article, or a file, the AI-enhanced search provides accurate results in seconds.
Racetrack also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time updates across all platforms, ensuring everyone stays informed.
Deskhero's user groups feature allows Racetrack to organize their team efficiently. The AI suggests group assignments based on previous tickets and projects, improving team collaboration and efficiency.
Overall, Deskhero's advanced AI capabilities have revolutionized Racetrack Innovations' ticket management and search capabilities, making them more efficient and effective.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer inquiries. This greatly reduces the time it takes to respond to customers and improves ticket management.
How does Deskhero enhance search capabilities?
Deskhero's comprehensive search bar powered by AI makes it easy for employees to find relevant information quickly. Whether they're looking for a specific ticket, a knowledge base article, or a file, the AI-enhanced search provides accurate results in seconds.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows for seamless integration with your existing systems. This ensures real-time updates across all platforms.
* This article provides an example of how a fictive company in the Construction and Maintenance of Motor Racing Tracks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
