AluStruct Inc. was struggling with managing the vast amount of customer queries and complaints related to their products and services. They needed a solution that could not only manage these tickets but also provide quick and accurate responses to the customers.
With Deskhero, AluStruct Inc. was able to categorize and manage customer tickets effectively using the platform's structured data lists, custom fields, and kanban board. This helped them to track and resolve issues faster, improving their overall customer service.
The advanced AI capabilities of Deskhero played a crucial role in enhancing AluStruct Inc.'s customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Furthermore, the comprehensive search bar powered by AI helped AluStruct Inc.'s support team to find relevant information quickly and efficiently, making their job easier and more productive.
Overall, Deskhero's advanced AI capabilities have transformed AluStruct Inc.'s customer support, making it more efficient and customer-friendly.
How did Deskhero's AI capabilities improve AluStruct Inc.'s customer support?
Deskhero's AI capabilities improved AluStruct Inc.'s customer support by generating suggested replies using OpenAI Embeddings from various sources, reducing the response time. It also enhanced the search results, making it easier for the support team to find relevant information.
What features of Deskhero were particularly useful for AluStruct Inc.?
AluStruct Inc. found the structured data lists, custom fields, kanban board, and advanced AI capabilities particularly useful in managing customer tickets and improving their customer support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The relevant content is then sent through OpenAI's ChatGPT to generate the replies.
* This article provides an example of how a fictive company in the Construction of light metal structures industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
