EarthMovers Ltd. was dealing with a high volume of customer queries and needed a solution that could automate their customer support process to handle the increasing demand.
With Deskhero, EarthMovers Ltd. was able to leverage AI to automate their customer support. Deskhero's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This has allowed EarthMovers Ltd. to automate their customer support process, significantly reducing the time taken to respond to customer queries and improving customer satisfaction.
Furthermore, Deskhero's AI capabilities have also enhanced search results, making it easier for the support team to find relevant information quickly. This has improved the efficiency of the support team and reduced the time taken to resolve customer issues.
Overall, Deskhero's advanced AI capabilities have automated EarthMovers Ltd.'s customer support process, improved customer satisfaction, and increased the efficiency of their support team.
How does Deskhero's AI capabilities automate customer support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, automating the customer support process.
How does Deskhero improve the efficiency of the support team?
Deskhero improves the efficiency of the support team by providing quick and accurate suggested replies and enhancing search results. This reduces the time taken to respond to and resolve customer queries.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by reducing the time taken to respond to customer queries and improving the accuracy of responses. This leads to quicker resolution of issues and a better customer experience.
* This article provides an example of how a fictive company in the Construction of tunnels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
