Subterra Solutions was struggling with managing their extensive knowledge base. They needed a solution that could organize their knowledge base efficiently and make it easily accessible to their support team.
With Deskhero, Subterra Solutions was able to leverage AI to enhance their knowledge base. Deskhero's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This relevant content is then used to enhance the knowledge base, making it more comprehensive and easier to navigate. This has significantly improved the efficiency of the support team, as they can now find relevant information quickly and easily.
Furthermore, Deskhero's AI capabilities also generate suggested replies based on the enhanced knowledge base. This has improved the speed and accuracy of customer support, resulting in improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enhanced Subterra Solutions' knowledge base, improved the efficiency of their support team, and increased customer satisfaction.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance the knowledge base, making it more comprehensive and easier to navigate.
How does Deskhero improve the efficiency of the support team?
Deskhero improves the efficiency of the support team by enhancing the knowledge base, making it easier for the team to find relevant information quickly. This reduces the time taken to respond to and resolve customer queries.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by improving the speed and accuracy of customer support. This is achieved by generating suggested replies based on the enhanced knowledge base, leading to quicker resolution of issues and a better customer experience.
* This article provides an example of how a fictive company in the Construction of tunnels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
