TunnelTech Inc. was facing challenges in managing the high volume of customer queries regarding their tunnel construction projects. They needed a solution that could efficiently handle customer tickets, provide quick and accurate responses, and improve overall customer satisfaction.
With Deskhero, TunnelTech Inc. was able to leverage AI to enhance their customer support. The advanced AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, resulting in improved customer satisfaction.
Furthermore, Deskhero's AI capabilities have also enhanced search results, making it easier for the support team to find relevant information quickly. This has improved the efficiency of the support team and reduced the time taken to resolve customer issues.
Overall, Deskhero's advanced AI capabilities have streamlined TunnelTech Inc.'s customer support process, improved customer satisfaction, and increased the efficiency of their support team.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, improving the speed and accuracy of customer support.
How does Deskhero improve the efficiency of the support team?
Deskhero improves the efficiency of the support team by providing quick and accurate suggested replies and enhancing search results. This reduces the time taken to respond to and resolve customer queries.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by reducing the time taken to respond to customer queries and improving the accuracy of responses. This leads to quicker resolution of issues and a better customer experience.
* This article provides an example of how a fictive company in the Construction of tunnels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
