StoneWall Construction receives a multitude of customer inquiries daily, ranging from project updates to troubleshooting construction issues. To manage these inquiries effectively, StoneWall uses Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by customer service agents on each ticket.
StoneWall also utilizes Deskhero's knowledge base feature. The AI capabilities of Deskhero generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, and PDF files. This feature has significantly reduced the time spent on creating and updating the knowledge base, allowing StoneWall to focus more on improving their services.
Deskhero's website scraping feature is another tool that StoneWall finds invaluable. The AI capabilities of Deskhero scrape data from StoneWall's website and use it to enhance search results and generate suggested replies. This feature has improved the accuracy of the information provided to customers and reduced the number of follow-up inquiries.
Finally, StoneWall uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows StoneWall to leverage the AI capabilities of Deskhero across their entire operation, further enhancing their customer support services.
Overall, the advanced AI capabilities of Deskhero have transformed StoneWall's customer support services, making them more efficient and accurate.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies. This reduces the time spent by customer service agents on each ticket, improving efficiency.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, and PDF files. This reduces the time spent on creating and updating the knowledge base.
How does Deskhero's website scraping feature work?
Deskhero's AI capabilities scrape data from your website and use it to enhance search results and generate suggested replies. This improves the accuracy of the information provided to customers and reduces the number of follow-up inquiries.
* This article provides an example of how a fictive company in the Construction Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
