GreenPath Environmental Consultancy provides specialized environmental solutions to businesses around the world. They needed a way to engage their clients more effectively and provide timely and accurate responses to their queries and issues.
With Deskhero, GreenPath was able to leverage the platform's AI capabilities to automatically generate suggested replies based on previous tickets, knowledge base articles, and other relevant content. This not only improved the speed and accuracy of their responses but also allowed them to engage their clients in a more personalized manner.
The AI also enhanced the search results by using OpenAI Embeddings from previous tickets and other resources. This made it easier for the support team to find relevant information quickly and efficiently.
Deskhero's kanban board and tickets management features allowed GreenPath to track and manage client queries and issues more effectively. This led to faster resolution times and improved client satisfaction.
Overall, Deskhero's AI capabilities have significantly improved GreenPath's client engagement and service delivery.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant content to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to enhance their relevance and accuracy.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to enhance the search results. This makes it easier for the support team to find relevant information quickly and efficiently.
How does Deskhero help in client engagement?
Deskhero's AI capabilities not only improve the speed and accuracy of responses but also allow for more personalized client engagement. Additionally, features like the kanban board and tickets management help in tracking and managing client queries and issues more effectively.
* This article provides an example of how a fictive company in the Consultancy and Advisory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
