StratEdge Consulting has a large client base spread across multiple industries and geographies. Managing client queries, requests, and complaints was proving to be a challenge due to the sheer volume and diversity of issues. They needed a solution that could not only manage these tickets but also provide intelligent suggestions for resolution.
With Deskhero, StratEdge was able to leverage the platform's AI capabilities to automatically generate suggested replies based on previous tickets, knowledge base articles, and other relevant content. This significantly reduced the time taken to respond to client queries and improved the quality of responses.
The AI also enhanced the search results by using OpenAI Embeddings from previous tickets and other resources. This made it easier for the support team to find relevant information quickly and efficiently.
Deskhero's custom fields and structured data lists allowed StratEdge to categorize and prioritize tickets based on their urgency and importance. This helped in better allocation of resources and faster resolution of high-priority tickets.
Overall, Deskhero's AI capabilities have significantly improved StratEdge's client support operations, leading to higher client satisfaction and retention.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant content to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to enhance their relevance and accuracy.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to enhance the search results. This makes it easier for the support team to find relevant information quickly and efficiently.
How does Deskhero help in ticket management?
Deskhero provides features like custom fields and structured data lists that allow you to categorize and prioritize tickets based on their urgency and importance. This helps in better allocation of resources and faster resolution of high-priority tickets.
* This article provides an example of how a fictive company in the Consultancy and Advisory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
