Mushroom Mastery Consulting has a vast knowledge base consisting of articles, manuals, presentations, and policies. However, finding relevant content was time-consuming for the support team. They implemented Deskhero's AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
With Deskhero, the company was able to generate suggested replies based on the context of the customer queries. This significantly reduced the time spent by the support team on each ticket, improving their efficiency.
The AI also enhanced the search results in the knowledge base. When a customer or a support team member searches for information, the AI uses the embeddings to find the most relevant content. This has improved the accuracy and speed of information retrieval.
Moreover, the company used the REST API to integrate Deskhero with their existing systems. This allowed them to maintain a unified data flow and ensure that all relevant information is available in one place.
By implementing Deskhero, Mushroom Mastery Consulting was able to improve their customer support efficiency and enhance their knowledge base, providing a better service to their clients.
How does Deskhero's AI enhance the knowledge base search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is made. This improves the accuracy and speed of information retrieval.
How does Deskhero help in generating suggested replies?
Deskhero leverages AI to understand the context of the customer queries and uses the knowledge base and previous tickets to generate suggested replies. This reduces the time spent by the support team on each ticket.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate it with existing systems. This allows for a unified data flow and ensures that all relevant information is available in one place.
* This article provides an example of how a fictive company in the Consultancy Services for Mushroom Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
