GreenEarth Environmental Consultants, a firm specializing in environmental impact assessments, has a vast knowledge base consisting of research papers, case studies, and guidelines. However, managing this knowledge base and ensuring that their consultants have access to the right information was a challenge.
Deskhero's advanced AI capabilities provided the perfect solution. The platform's AI leverages OpenAI Embeddings from the knowledge base articles and other uploaded files to enhance search results. This ensures that the consultants can find the most relevant information quickly and easily.
The AI also generates knowledge base articles from Word, PowerPoint, and PDF files, making it easy for GreenEarth to keep their knowledge base updated. The AI's ability to understand the context and content of these files ensures that the generated articles are accurate and comprehensive.
Deskhero's custom fields and structured data lists also proved beneficial for GreenEarth. They were able to organize their knowledge base in a way that made sense for their consultants, improving the usability of the platform.
Overall, Deskhero's AI capabilities have greatly improved GreenEarth's knowledge management process, ensuring that their consultants have access to the right information at the right time.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from the knowledge base articles and other uploaded files to understand the context and content of the search query. This allows it to provide the most relevant search results.
How does the AI generate knowledge base articles?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It understands the context and content of these files and uses this information to create accurate and comprehensive articles.
How do custom fields and structured data lists improve the usability of the platform?
Custom fields and structured data lists allow you to organize your knowledge base in a way that makes sense for your team. This improves the usability of the platform and ensures that your team can find the information they need quickly and easily.
* This article provides an example of how a fictive company in the Consultants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
