StratEdge Business Consultants, a firm providing strategic business advice, was looking for a solution to manage their growing volume of client communication. They needed a platform that could help them respond to client queries quickly and efficiently.
Deskhero's advanced AI capabilities provided the perfect solution. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduced the time taken to respond to client queries and improved the quality of the responses.
StratEdge also found Deskhero's custom email domains feature very useful. It allowed them to maintain their brand identity in their communication with clients, enhancing their professional image.
The platform's user groups feature allowed StratEdge to organize their support team in a way that made sense for their business. This improved the efficiency of their support process and ensured that the right team members were handling the right queries.
Overall, Deskhero's AI capabilities have greatly improved StratEdge's client communication process, making it more efficient and personalized.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It uses this information to generate the most relevant reply.
What is the benefit of the custom email domains feature?
The custom email domains feature allows you to maintain your brand identity in your communication with clients. This enhances your professional image and helps build trust with your clients.
How do user groups improve the efficiency of the support process?
User groups allow you to organize your support team in a way that makes sense for your business. This ensures that the right team members are handling the right queries, improving the efficiency of your support process.
* This article provides an example of how a fictive company in the Consultants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
