PressPro Consultancy has a vast knowledge base consisting of articles, manuals, policies, and presentations. Managing this knowledge base and ensuring that the right information is accessible to the right person at the right time was a challenge.
Deskhero's advanced AI capabilities have helped PressPro Consultancy overcome this challenge. The AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results within the platform. This has made it easier for both the customer support representatives and customers to find the information they need.
The AI also generates suggested replies based on the knowledge base. When a customer raises a query, the AI uses the embeddings to find relevant content from the knowledge base and generates a suggested reply. This not only speeds up the response process but also ensures that the responses are accurate and informative.
PressPro Consultancy also uses Deskhero's custom fields feature to categorize their knowledge base content. This, coupled with the AI's enhanced search results, has made their knowledge base management more efficient.
Overall, Deskhero's advanced AI capabilities have revolutionized PressPro Consultancy's knowledge base management, making it more accessible, usable, and efficient.
How has Deskhero's AI capabilities improved the accessibility of PressPro Consultancy's knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance the search results within the platform, making it easier for users to find the information they need from the knowledge base.
How does the AI generate suggested replies based on the knowledge base?
When a customer raises a query, the AI uses OpenAI Embeddings to find relevant content from the knowledge base and generates a suggested reply. This speeds up the response process and ensures that the responses are accurate and informative.
How does PressPro Consultancy use Deskhero's custom fields feature in their knowledge base management?
PressPro Consultancy uses the custom fields feature to categorize their knowledge base content, making it easier to manage and access.
* This article provides an example of how a fictive company in the Consultation services for newspaper publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
