ProjectPro Solutions uses Deskhero's AI capabilities to manage a large volume of customer queries. The AI system processes incoming tickets, categorizes them based on the content, and assigns them to the appropriate user group. This automated process reduces manual workload and ensures faster response times.
The AI also uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It then uses this information to generate suggested replies for new tickets, significantly reducing the time taken to respond to customer queries.
ProjectPro Solutions also uses the AI to maintain a comprehensive knowledge base. The AI system uses OpenAI Embeddings to analyze word, PowerPoint, and PDF files uploaded to the platform. It then generates knowledge base articles from these files, ensuring that the knowledge base is always up-to-date.
Furthermore, the AI enhances the search functionality of the platform. It uses the OpenAI Embeddings to provide more accurate and relevant search results, making it easier for the team to find the information they need.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of ProjectPro Solutions' ticket management and helpdesk services.
How does the AI system manage customer support tickets?
The AI system processes incoming tickets, categorizes them based on the content, and assigns them to the appropriate user group. This automated process reduces manual workload and ensures faster response times.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It then uses this information to generate suggested replies for new tickets.
How does the AI maintain the knowledge base?
The AI system uses OpenAI Embeddings to analyze word, PowerPoint, and PDF files uploaded to the platform. It then generates knowledge base articles from these files, ensuring that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Consulting on building processes such as design or project management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
