Guardian Risk Consultants receives numerous queries daily from clients seeking advice on risk management strategies. These queries often require in-depth knowledge and understanding of complex risk management principles. To manage these queries effectively, Guardian Risk Consultants uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets and knowledge base articles.
The AI also enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This feature has significantly reduced the time taken to find relevant information, thus improving the efficiency of the support team.
Guardian Risk Consultants also uses Deskhero's knowledge base feature. The AI capabilities of Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This has made it easier for the support team to create and maintain a comprehensive knowledge base.
Deskhero's custom fields and user groups features have allowed Guardian Risk Consultants to categorize and prioritize tickets effectively. The AI capabilities of Deskhero also suggest the most relevant user group based on the content of the ticket, making the process even more efficient.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency and effectiveness of Guardian Risk Consultants' helpdesk services.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI improves the efficiency of the support team by suggesting replies based on previous tickets and knowledge base articles, enhancing search results, and suggesting the most relevant user group based on the content of the ticket.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites.
How does Deskhero's AI help in categorizing and prioritizing tickets?
Deskhero's AI suggests the most relevant user group based on the content of the ticket, which helps in categorizing and prioritizing tickets effectively.
* This article provides an example of how a fictive company in the Consulting on Risk Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
