Innovate IT Solutions has a vast repository of knowledge base articles, policy documents, manuals, and presentations. The company uses Deskhero's AI capabilities to manage this information effectively and make it easily accessible to their customer support agents.
The AI leverages OpenAI Embeddings from these resources to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies to customer queries. This not only improves the speed and accuracy of responses but also reduces the workload on customer support agents.
Moreover, Deskhero's AI-enhanced search function allows agents to quickly find the information they need from the company's extensive resources. This is particularly useful when dealing with complex queries that require detailed responses.
In addition to improving customer support, Deskhero's AI capabilities also enhance Innovate IT Solutions' internal knowledge management processes. The platform's structured data lists and custom fields allow the company to organize their resources effectively, making it easier to update and maintain their knowledge base.
Overall, Deskhero's AI capabilities have significantly improved Innovate IT Solutions' knowledge management and customer support processes, contributing to higher customer satisfaction rates.
How does Deskhero's AI improve knowledge management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from a company's knowledge base and other resources. This content can then be used to generate suggested replies to customer queries, improving the speed and accuracy of responses. Additionally, the AI-enhanced search function allows agents to quickly find the information they need.
How does Deskhero help with complex queries?
Deskhero's AI-enhanced search function allows customer service agents to quickly find relevant information from an extensive knowledge base and other resources. This is particularly useful for handling complex queries that require detailed and accurate responses.
How does Deskhero improve the maintenance of a company's knowledge base?
Deskhero's structured data lists and custom fields allow companies to organize their resources effectively, making it easier to update and maintain their knowledge base.
* This article provides an example of how a fictive company in the Consulting Services for IT Solutions Implementation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
