NextGen IT Consulting deals with a large number of customer queries every day. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently and provide timely responses.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time customer service agents spend on each ticket.
Furthermore, Deskhero's AI-enhanced search function allows agents to quickly find the information they need from the company's extensive resources. This feature is particularly beneficial when dealing with complex technical queries that require detailed responses.
NextGen also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets effectively. This ensures that urgent or high-priority issues are addressed promptly, improving customer satisfaction.
Overall, Deskhero's AI capabilities have enabled NextGen IT Consulting to streamline their customer support processes, resulting in faster response times and higher customer satisfaction rates.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, reducing the time customer service agents need to spend on each ticket.
How does Deskhero help with complex technical queries?
Deskhero's AI-enhanced search function allows customer service agents to quickly find relevant information from an extensive knowledge base and other resources. This is particularly useful for handling complex technical queries that require detailed and accurate responses.
How does Deskhero ensure high-priority issues are addressed promptly?
Deskhero's custom fields and structured data lists allow companies to categorize and prioritize tickets effectively. This ensures that urgent or high-priority issues are addressed promptly.
* This article provides an example of how a fictive company in the Consulting Services for IT Solutions Implementation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
