TechNova Solutions receives a high volume of IT support tickets daily. With Deskhero's advanced AI capabilities, the firm can effectively manage these tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, helping the support team resolve issues faster.
The firm also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant solutions from their extensive knowledge base. This feature has been crucial in providing quick, accurate responses to client inquiries, thereby improving the overall client experience.
TechNova leverages Deskhero's custom fields and structured data lists to categorize and filter tickets based on various parameters such as client, issue type, or urgency. This has greatly improved their ticket management efficiency.
Deskhero's website scraping feature is used by TechNova to keep their knowledge base updated with the latest IT trends and solutions. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles, ensuring the support team always has the most current information.
Finally, TechNova uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows for real-time data sharing between systems, improving the firm's operational efficiency and client service.
How does Deskhero's AI capabilities enhance TechNova's IT support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, helping the support team resolve issues faster. The AI-powered comprehensive search bar also helps in finding relevant solutions quickly, improving the overall client experience.
How does TechNova use Deskhero's custom fields and structured data lists?
TechNova uses these features to categorize and filter tickets based on various parameters such as client, issue type, or urgency. This helps in managing the tickets more efficiently.
How does the website scraping feature benefit TechNova?
The website scraping feature keeps TechNova's knowledge base updated with the latest IT trends and solutions. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles, ensuring the support team always has the most current information.
* This article provides an example of how a fictive company in the Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
