GreenPath Environmental Consultants deals with a diverse range of client queries daily. By leveraging Deskhero's ticket management system and advanced AI capabilities, GreenPath can now easily organize, prioritize, and respond to client queries in a timely manner. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The firm also utilizes Deskhero's AI-powered comprehensive search bar to quickly find relevant content from their extensive knowledge base. This feature has proved invaluable in providing quick, accurate responses to client inquiries, improving the overall client experience.
GreenPath has also benefited from Deskhero's custom fields and structured data lists. These features allow the firm to categorize and filter tickets based on various criteria such as client, project, or issue type, further enhancing their support efficiency.
Deskhero's website scraping feature is used by GreenPath to keep their knowledge base updated with the latest environmental studies and research. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles, ensuring that the support team always has the most current information at their fingertips.
Lastly, GreenPath uses Deskhero's REST API to integrate the platform with their existing CRM and project management systems. This seamless integration allows for real-time data sharing between systems, improving the firm's operational efficiency and client service.
How does Deskhero's AI capabilities enhance GreenPath's client support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times. The AI-powered comprehensive search bar also helps in finding relevant content quickly, improving the overall client experience.
How does GreenPath use Deskhero's custom fields and structured data lists?
GreenPath uses these features to categorize and filter tickets based on various criteria such as client, project, or issue type. This helps in managing the tickets more efficiently.
How does the website scraping feature benefit GreenPath?
The website scraping feature keeps GreenPath's knowledge base updated with the latest environmental studies and research. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles, ensuring the support team always has the most current information.
* This article provides an example of how a fictive company in the Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
