StratEdge Consulting has a vast client base, making it challenging to manage numerous support tickets efficiently. By using Deskhero's ticket management system and advanced AI capabilities, StratEdge can now easily organize, prioritize, and respond to client queries in a timely manner. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The firm also utilizes Deskhero's AI-powered comprehensive search bar to quickly find relevant content from their extensive knowledge base. This feature has proved invaluable in providing quick, accurate responses to client inquiries, improving the overall client experience.
StratEdge has also benefited from Deskhero's custom fields and structured data lists. These features allow the firm to categorize and filter tickets based on various criteria such as client, project, or issue type, further enhancing their support efficiency.
Deskhero's website scraping feature is used by StratEdge to keep their knowledge base updated with the latest industry trends and insights. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles, ensuring that the support team always has the most current information at their fingertips.
Lastly, StratEdge uses Deskhero's REST API to integrate the platform with their existing CRM and project management systems. This seamless integration allows for real-time data sharing between systems, improving the firm's operational efficiency and client service.
How does Deskhero's AI capabilities enhance StratEdge's client support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times. The AI-powered comprehensive search bar also helps in finding relevant content quickly, improving the overall client experience.
How does StratEdge use Deskhero's custom fields and structured data lists?
StratEdge uses these features to categorize and filter tickets based on various criteria such as client, project, or issue type. This helps in managing the tickets more efficiently.
How does the website scraping feature benefit StratEdge?
The website scraping feature keeps StratEdge's knowledge base updated with the latest industry trends and insights. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles, ensuring the support team always has the most current information.
* This article provides an example of how a fictive company in the Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
