ElectroHub receives hundreds of customer queries daily, ranging from product inquiries to technical support. With Deskhero's advanced AI capabilities, they can now automatically generate suggested replies based on previous tickets, knowledge base articles, and scraped website data. This has reduced the time spent by customer service representatives in crafting responses, thereby improving efficiency.
The AI-powered comprehensive search bar has made it easier for ElectroHub's customer support team to find relevant information quickly. Whether it's a specific ticket, a knowledge base article, or a detail from the company's policies, the AI-enhanced search delivers accurate results swiftly.
Deskhero's AI capabilities also extend to managing tickets on the kanban board. By analyzing the nature of the tickets and their urgency, the AI can prioritize and categorize them effectively. This has resulted in better workload management and faster resolution times.
ElectroHub also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has enabled them to centralize their customer support operations, making it easier to track and manage.
Overall, Deskhero's advanced AI capabilities have transformed ElectroHub's customer support services. They have seen a significant improvement in their response times, customer satisfaction rates, and operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses similar AI embeddings to deliver accurate results swiftly. It can search through tickets, knowledge base articles, and even details from the company's policies.
Can Deskhero's AI manage tickets on the kanban board?
Yes, Deskhero's AI can analyze the nature of the tickets and their urgency to prioritize and categorize them effectively on the kanban board.
* This article provides an example of how a fictive company in the Consumer Electronics Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
